Using the phone keypad, Call Conversion Wrap-up allows the operator to record the call outcome and actual sale value. Once the call has ended, staff will be prompted with a series of questions that captures whether the call resulted in a sale or not and the value of the sale.
Call conversion wrap-up and reporting will provide you with information regarding:
Call Conversion information is stored in your CallTracker Online Reporting portal in the Call Details report. Call Conversion information, including individual sale values can also be included as an event or goal in your Google Analytics™ and Google Adwords™ accounts.