Queue callers to manage agents workload and increase the number of calls you can handle. Give callers the option to leave a voicemail and get a call back.
Cloud Phone System
Make your call centre more mobile
or turn your mobile into a call centre
Drag and drop to build IVR’s. Easily create simple or multi-level IVR’s with a simple to use interface.
Set business hours so you have the right team on the phone at the right time.
Route callers directly to their nearest location
Allow callers to leave a message when you aren’t available to pick up the phone
Set an overflow to take calls in high volume periods when your agents can not handle all calls.
Conference in multiple callers for a simple to use instant audio conferencing.
Avoid blind transfers, inform your colleagues of the call that you are about to transfer to them for a better customer experience
Get all SMS sent through as an email so you never miss a message.
Record and set greetings to create a better experience for callers.
Record calls for training and monitoring. Have those call recordings emailed or listen to them directly in the Jet portal
Create ring groups so that you have the right people handling every call