Call Centre Software &
Advanced Telephony Features
Call Centre built natively in your CRM
Jet Interactive’s unique architecture leverages all of the features from basic cloud telephony to the most advanced call centre software. It is built within Salesforce natively, and with out-of-the-box integrations into SAP, Microsoft Dynamics, Zendesk and many other CRMs. This allows you to have the most advanced call centre features, such as:
Contextual marketing and caller information appears in a pop screen without the lag of CTI
Automatically route calls to the agent with the best skill set for a certain product by analysing which page of the website callers come from
Automatically route calls to agents based on previous interactions in your CRM
Blended marketing analytics and call statistics to allow call centre managers to accurately predict staffing requirements
- Pop screen
Callers’ details presented within CRM before call is answered.
- Dynamic marketing routing
Calls routed automatically by marketing source.
- Contextual recording
Calls listed against contact activities within CRM and marketing source.
- Call tracker
Two way sync. Not just call source but call outcome data is brought back to all marketing tools, i.e. Google Analytics, Double Click, Adobe, etc.
- Click to cash reporting
Measure everything from the first customer click through to an individual sales representative sale.
- Predictive dialer
300% productivity increase for outbound call campaigns.
- Click to dial
Click on any onscreen phone number to call.
Listen and interact with live calls.
- Interactive Call Queuing
- No infrastructure or hardware
Answer and make calls anywhere you have internet and on any device.