FOR CALL CENTRES
Agents with inadequate information about a caller are four times less likely to get a first call resolution
Poor integrations into CRMs lead to poor user experience and frustration by agents
There is a direct relationship with long hold times and poor NPS scores
JET INTERACTIVE'S CALL CENTRE SOFTWARE
Combine marketing analytics along with agent call handling time to allow the correct allocation and prediction of resources required.
Calls can be routed to the appropriate agent based on live marketing information such as web page open, keyword, social media comment etc.
DYNAMIC SKILLS BASED ROUTING
See what marketing drove the phone call before agents even answer.
SUGGESTED SOLUTION STACK
Products to kick off Jet For Call Centres
POPULAR ADD ONS
Once Jet for Call Centres is established, the following services are commonly added next