Feature
IVR — Interactive Voice Response
Qualify, segment, and route every caller before they reach your team — automatically.
What Is IVR?
- The technology behind "Press 1 for sales, press 2 for support" phone menus
- Build multi-level call flows that route callers by their keypad selections
- Send every caller to the right team or queue — no operator required
- Each selection becomes a data point in your call tracking records
- See what the caller intended — sales, support, accounts — not just where the call came from
Key Benefits
- Route callers to the right team without manual operator intervention
- Capture caller intent as a data field in your call tracking records
- Combine with time routing for 24/7 call handling
- Use with geographic routing for location-based call flows
- Reduce misrouted calls and improve first-call resolution
IVR + Call Attribution = Complete Picture
- Most call tracking platforms treat IVR as a separate tool
- Jet combines IVR selections with full attribution data in one call record
- Know which ad drove the call and which department the caller was seeking
- Segment campaign reporting by caller intent, not just call volume