Feature
User Management
Add and remove team members, assign numbers and call flows, set access levels and control exactly who sees recordings and reports — all from one screen in Jet HUB.
Your Whole Team, Managed in One Place
- One central place to control everyone who touches your phone system
- Invite a new starter, assign a number and softphone login, and set what they can see and do
- No support tickets and no waiting on a provisioning queue
- Disable a login the moment someone departs and reassign their number to a colleague
- Users map directly to live extensions, numbers and call flows on Jet's own Australian network
What You Can Control
- The full lifecycle of a team member — from onboarding through to offboarding
- Add and remove team members in seconds, with email invitations for new logins
- Assign phone numbers, extensions and softphone credentials to each user
- Connect users to the call flows, IVR menus and call queues they belong to
- Set access levels so each person sees only what their role requires
- Control who can listen to call recordings and who can view reporting
- Reset passwords, suspend logins and offboard staff instantly when they leave
Roles and Permissions That Fit Your Structure
- Administrators manage numbers, call flows and billing
- Team leaders review their group's calls and reports
- Agents simply log in to take and make calls
- Recordings and reporting permissions handled separately — for coaching and compliance
- Sensitive data stays out of view for users who don't need it — you decide where the boundaries sit
Built to Scale With Teams and Multiple Sites
- Scales from a single office to sites across multiple states
- Group users by team, department or location
- Assign the right numbers and call flows to each site
- Manage everything from the one Jet HUB account
- Onboard a new branch or a new cohort of agents in minutes, not a project
- Consistent, auditable and under your control — no spreadsheets, no guesswork about access
Take Control of Your Team in Jet HUB
Manage users, roles and permissions with confidence — backed by an Australian telco network and local support.