Feature
Call Recording
Record inbound and outbound calls for quality, training, and compliance — stored securely on Jet's Australian network and searchable by the campaign that drove every call.
Every Call, Captured
- Inbound and outbound calls recorded across tracking numbers and softphone lines
- Audio linked to the same record as the caller's number, duration and agent
- Full source attribution sits alongside every recording
- Captured at the carrier level on Jet's own Australian telco network
- Consistent quality and reliable capture — no third-party bolt-on
- One platform for your calls and your data
Why Teams Record Their Calls
- Coach your team with real call examples instead of guesswork
- Resolve "he said, she said" disputes with an accurate record of what was agreed
- Verify orders, bookings, and quotes captured over the phone
- Maintain a defensible record for compliance and dispute resolution
- Spot common objections and questions to improve scripts and training
- Onboard new staff faster by sharing examples of great calls
Secure Storage and Fast Retrieval
- Recordings stored securely in the same Jet dashboard your team already uses
- Play in the browser, or download standard audio files for archiving and training
- User permissions control who can listen to and download recordings
- Search by date, number, agent, or the campaign and keyword behind the call
Australian Compliance Considerations
- Call recording in Australia is governed by federal, state and territory laws
- Good practice — and often a legal requirement — to notify callers a call may be recorded
- Jet plays an automated notification message before the call connects
- You control which numbers are recorded and how recordings are retained
- General information only, not legal advice — confirm your obligations with a qualified adviser
Pairs With Reporting and CRM Logging
- Each recording tied to its full attribution and reporting data
- Jump from a conversion report straight to the conversation behind it
- Link recordings to source, campaign, and keyword in your reporting
- Attach recordings to the matching contact or lead in your CRM
- Push call details and recording links to Salesforce, HubSpot, and more
- Review the calls behind your highest-value campaigns in seconds
Capture the Conversation Behind Every Call
Secure, searchable call recording on Jet's own Australian network.