Feature

Time Routing

Route calls based on the time of day and day of week — so callers always reach the right person, at the right time.

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Calls at 6pm Shouldn't Ring the Same Way as Calls at 10am

  • Define routing rules around business hours, team schedules or campaign objectives
  • Business-hours calls ring straight through to your sales team
  • After-hours calls go to an on-call mobile or voicemail with a callback promise
  • Weekend and public holiday calls follow their own rules
  • All automatic — no one flicks a switch at 6pm

Use Cases

  • Route after-hours calls to voicemail with a professional message and callback commitment
  • Direct lunchtime call surges to overflow teams or backup numbers
  • Set different routing rules for different inbound numbers or campaigns
  • Combine time routing with IVR for sophisticated call flows

Combine With Other Routing Features

  • Jet's routing features stack — time, IVR and geographic rules in one flow
  • Time routing decides who is available right now
  • IVR captures what the caller wants
  • Geographic routing picks the closest team
  • Any scenario handled automatically — day, night or public holiday
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Route Every Call to the Right Place

Configure time-based routing in minutes from the Jet portal.

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