How to Use your Jet Phone App (iOS & Android)

Overview

This guide will take you through how to use your Jet Phone application for iPhone (iOS) and Android.

Important information about your Jet Phone

• The Jet Phone can only be used with your Login and Password as issued by Jet Interactive or your administrator. Please keep these details safe, and save them in the device options.
• You will continue to receive calls even if you close the app. To stop receiving calls, click on your phone user name at the top left of your screen and toggle on DND (Do Not Disturb).
• The Jet Phone runs over your internet connection. Please ensure you have a strong Wi-Fi or Mobile Data connection. The most common issue experienced with call quality is due to poor internet connection or auto-changing of your data carrier as you move around.
• If your internet connection changes, calls may drop. Please endeavour to remain on a single data connection for the duration of your call.
• VoIP calls will use your internet data, but typically at very low levels — between 0.5 MB and 1.3 MB per minute per call.
• Jet Interactive is unable to access any of your personal data from other apps on your phone.
• Calls and messages that pass through this phone may be monitored by your company at their discretion.

Get the Jet Phone App

Download and install the Jet Phone App from our downloads page.

Logging into your Jet Phone

1. Open the Jet Phone app.
2. Enter your username and password. This will be your company email, with the password you created when you were invited to use the Jet Phone app or the Jet Hub portal.
3. Your Jet Phone should open to the main Phone dial pad. If it is your first time logging in, you will be prompted to accept permissions.
4. At the top of your screen, your Phone User Name will display, and in your notifications bar a green or white dot will appear indicating your phone is registered and ready for calls.

Phone interface

The panel at the bottom of your screen contains Favourites, History, Phone, Contacts and Messages.

The Phone or Dial Pad is used to input any numbers you wish to call. Contacts can be synced from your device, imported from Google or Microsoft, or entered individually. History contains only the calls made or received from the Jet Phone app.

Access Settings by clicking the gear icon in the top right. Settings can be used for troubleshooting tools and to configure custom ringtones and colours.

Placing a Call

To place a call using the Phone dial pad

1. Go to the Phone tab on the bottom bar.
2. Type the number you want to dial. Tap the backspace button to clear the entry.
3. Tap Dial. Jet Phone will begin the call.

To place a call using Contacts

1. Go to the Contacts tab on the resource panel.
2. Find the desired contact from your contacts list.
3. Tap the phone icon of the contact you wish to dial.

To place a call using History

1. Go to the History tab on the resource panel.
2. Tap the history entry containing the contact you want to call.

Navigating away from a call

While on a call, you can navigate away from the call screen by tapping the arrow at the top of the screen, or put Jet Phone in the background by tapping the device's Home button.

To return to an active call, tap the green back-to-call element at the top of the screen.

Placing a second call

1. Tap Hold to put the first call on hold.
2. Tap Add Call.
3. Use the Phone dial pad, Contacts or History to place your second call.

Swapping between calls

When you have two established calls, tap Swap Calls. Jet Phone will place the first call on hold and connect the second.

Transferring a call

In an attended transfer, you speak to the recipient before connecting them. To make a transfer:

1. Tap Hold to put the first call on hold.
   
2. Tap Add Call.
3. Use the Phone dial pad, Contacts or History to place your second call.
4. When finished speaking with the intended transfer recipient, tap Transfer.
   

Jet Phone connects the remote party to the target and disconnects you from both calls.

Creating a conference call

When you have two established calls, you can merge them into a conference call.

1. Tap Join. Jet Phone merges the calls and displays "Conference".
   

To split the conference back into two separate calls, tap Split Calls.

Troubleshooting

If you are experiencing consistent connectivity issues, please contact our support team via the button below.