Troubleshooting

Cordless Phone not connecting to Base

Crackling or Echo while on a call

How do I create a Startup Log?

How do I prevent Scam Calls

How to Add & Manage Audio Files in JetHub

How To Contact Jet Support

How to diagnose audio issues and improve call quality

How to Disable SIP ALG

How to send a troubleshooting log

I can't edit my Callflows, Phone Users or Queues

I can't find my Jet phone app login details

I can't log in to Jet Hub

I can't log in to my Jet Soft Phone app

I can't see some menu items in Jet Hub

I cannot make or receive calls on my hardware

I'm being asked to enter a License Key on my desktop app

I'm receiving phantom calls on my Yealink phones

I'm seeing a SIP Error Code

Improving your Network or Router Setup

Jet App System Requirements & Compatibility

Modem and Network troubleshooting

My call recording file length does not match my call duration

My callflows are not working as expected

My Callflows aren't loading

My outbound calls are showing as spam

One way audio, words lost while on a call

Scam or spam callers

Troubleshooting FAQs for Jet Soft Phone (Login and Calls)

Troubleshooting FAQs for Jet Soft Phone (SMS)

Troubleshooting your Jet phone hardware

Troubleshooting your Jet Soft Phone apps

Yealink Phone Displaying “No Service”