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- User Management
Manage your Fixed and Mobile phone users in one place
You can now manage staff within your telecommunications network with ease. Allocated numbers to individuals. Manage Recording. Add people to call queues and ring groups via the Call Flow builder. You will find the Phone User interface with the Jet Hub portal.
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Business Phone PABX
add users to any part of your Jet Business Phone System Via the Call Flow builder
Perfect for training and quality assurance. Add Recording To agents from the user management
Call Reporting
Understand call flow behaviour, agent availability and view every call made and taken with Jets Business Phone PABX Reporting suite
Jet Hub Users
Besides the staff that take and make calls Jet Hub manages people that login to manage your Jet Network. You can organise different levels of access that includes
- Accounts - For those that just need acccess to invoices and payments
- Reports - For those users that just need to run repots, listen to voicemails or call recordings
- Admin - Allows you to do the above along with edit callflows and order products and numbers
View Activity OF users
User Reporting
Call Flow Behaviour
It is one thing to build complex customer centric call flows within your business but without visualisation then it is impossible to manage them. This is where the Call Flow Behaviour report comes into its own.
What does this report show:
- Calls Per User - Number of calls that each staff member receives
- IVR Options - Volumes via each IVR option
- Marketing Source - What marketing source is driving each individual sales call
Phone User Availability
View what staff are online and available for calls. Phone Users, along with what device they are active on are shown.
