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Call Queues
Call Queues are vital for a positive customer experience. Without them it is impossible to manage call levels at peak times with the number of staff you have to answer the phone. While no customer likes to stay in a call queue the alternative of having the phone call get a busy or engaged signal or ringing out is far worse. And if the customer does not have the time to hold on to speak to an operator a well designed call queue has the ability to take messages or even to organise a call back.
Install and integrated within your Jet business phone network with a click of a mouse
100% in the cloud
Compatible with all your
Jet Phones including Jet Cloud Mobile
MUST HAVE FEATURES
The basics to cover any business
Ring Strategy
1. Preset – Define each extension and the order the called
2. Round Robin – Each new call will go to the next extension on your list
3. Simultaneous – All extensions will call at once
Music on Hold
Your choice of music or audio.
Reporting
The Call Queues are shown within all major reports including Call Flow and Total Calls reports.
Leave a message
Whisper
Call Whisper announcements can be delivered to your operators indicating what options the caller pressed in your IVR or even what marketing number they called.
Delay
Seamlessly introduce more agents to answer calls throughout the duration of a call, to ensure that you keep wait times short and reduce abandoment
Period Announcement
