Call Queues

Build and create the most powerful Call Queues  within seconds not weeks.

call queues
Call Queues are vital for a positive customer experience. Without them it is impossible to manage call levels at peak times with the number of staff you have to answer the phone. While no customer likes to stay in a call queue the alternative of having the phone call get a busy or engaged signal or ringing out is far worse. And if the customer does not have the time to hold on to speak to an operator a well designed call queue has the ability to take messages or even to organise a call back.
Install and integrated
Install and integrated within your Jet business phone network with a click of a mouse
Controlled
Controlled within your Jet
Hub call flow
Cloud
100% in the cloud
E-sim
Compatible with all your
Jet Phones including JET eSIM

MUST HAVE FEATURES

The basics to cover any business

Ring Strategy

Ring Strategy

1. Preset – Define each extension and the order the called
2. Round Robin – Each new call will go to the next extension on your list
3. Simultaneous – All extensions will call at once

Music on Hold

Music on Hold

Your choice of music or audio.

Reporting

The Call Queues are shown within all major reports including Call Flow and Total Calls reports.

Leave a message

Leave a message

Give customer the ability to leave a message
instead of holding on.

Whisper

Call Whisper announcements can be delivered to your operators indicating what options the caller pressed in your IVR or even what marketing number they called.
Position Announcement

Delay

Seamlessly introduce more agents to answer calls throughout the duration of a call, to ensure that you keep wait times short and reduce abandoment

Period Announcement

Period Announcement

Drop in additional audio a message over the top of your
on hold music.

Ask for a call back

Ask for a call back

as well as leaving a message you can specifically
organise a call back.

Australia’s Business
Cloud Telephone Network