Give Staff a Business Mobile Number Without the Second Phone

business calls

Give Staff a Business Mobile Number Without the Second Phone Many Australian organizations have resorted to giving their staff members a second phone to distinguish business phone activity from personal phone activity, to ensure security, and to track business expenses more closely. The problem is, this is often not ideal for staff and can get […]

How to Optimize Call Queues for a Better Customer Experience

Manage Calls

How to Optimize Call Queues for a Better Customer Experience A cloud hosted PBX can help Australian businesses ensure customers have the best call experience possible even when they’re holding. Call queues are an inevitable part of the customer journey. While no one particularly likes waiting on hold, customers have continued to show that speaking […]