Turn Your Mobile Into a Call Centre With Jet Soft Phone

Jet Mobile and Deskphone

By using the Jet Soft Phone, you get more than just a convenient way of answering business calls. Jet Soft Phone is a mobile app that works with either your Jet Cloud Mobile or Jet Business Phone subscription on any device and provides your staff members with a virtual phone number. On top of providing a flexible way to make and take business calls, the Jet Soft Phone is integrated with your entire cloud hosted pbx to provide an entire call centre in your pocket.

Get all the below call centre benefits on the go

Step 1 : Answer all your business calls on your mobile phone

The convenience of the soft phone allows you to do business from anywhere in the world you have an internet connection. Because the soft phone is integrated with your entire cloud business phone system, you can answer all of your calls from mobile to business to 1300 numbers all on one app from anywhere. This means your staff doesn’t have to be stuck to a stationary desk phone! The soft phone works in tandem with the flexible and dynamic Jet cloud pbx to create more unified communication across your business. Whether remotely or in person, your teams can work together without missing a beat.

Step 2 : Call Queues

Add any Jet Soft Phone number to your call queues to ensure your staff is set up to take calls in an efficient manner no matter where they are. You can set up queues with the click of a mouse in your Jet Hub, and it’s easy to make updates whenever you add or remove a staff member from your call waiting line.

With the Jet Soft Phone, your team has everything a typical call centre call wait line offers including ring strategy options like round robin, preset, and simultaneous ringing. You’ll also be able to implement your choice of hold music, period announcements, and more. Jet’s hosted pbx features also provide convenient call waiting solutions like the ability for callers to receive a callback or leave a voicemail instead of waiting on hold. These features help provide a better caller experience for your customers and ensure that each priority phone call is attended to.

Inbound Calls recording

Step 3 : IVR

GEO Routing System

The Jet Hub allows you to set up an IVR with ease. Why do you need an IVR? IVRs help your business handle inbound calls more efficiently by providing numbered options for callers to select to ensure their call reaches the right department or staff member. An IVR system helps organize and streamline your business calls, especially during busy peak hours. All Jet Soft Phone numbers can be integrated into the IVR, meaning staff will be able to get incoming calls through the system on their mobile.

Your IVR options and call flows can be established with the click of a button and deployed immediately, meaning that callers can easily reach the right staff or department even when menu options have been recently updated.

Step 4: Recording

The ability to use call recording across your entire cloud business network allows you to enhance marketing, sales, and training efforts. Jet Soft Phones allow for recordings on all inbound and outbound calls made on your staff’s mobile phone. Additionally, the recordings are easily accessible post-call with things like email follow-ups of conversations, recording management, and organized storage. 

You can make the most of this feature by listening back to sales calls or customer service calls to identify key product selling points or customer concerns. This gives you and your teams the opportunity to fine-tune your marketing strategies and sales techniques based on real-life conversations. Recorded calls are also excellent training tools for new employees who are learning the ropes of customer service or sales.

Inbound Calls Reporting

Step 5 : Call Tracking

Call Reporting Sytem

When your staff uses Jet Soft Phone, all staff mobiles are connected through a central hub meaning call tracking is reported and organized into insightful data. Jet lets you identify what is driving inbound calls so that you can better understand customer behavior and needs.

 With the tracking feature, you can identify which keyword your caller typed in, the ad they clicked on, the IVR number they selected, their geography, the source of the call, and more before even answering the call. It’s like having an enhanced caller id that tells you everything you need to know about your caller to provide them with a great calling experience. When your staff members know what drives each call, they are better prepared to provide top-notch customer care. This kind of tracking can also help your team identify which marketing efforts are working and which aren’t to help inform future marketing spending decisions.

Jet Interactive is an Australian Cloud Based Phone System and network provider that offers a more flexible, more intelligent, and extremely easy-to-use system that works on any internet connection. If you’re interested in learning more about how the Jet can support your large or small business communication needs with a cloud-based hosted phone service, reach out to us today!