Dialpad leads with AI features your team may never use — and charges in USD for the privilege. Jet is Australian-owned with local infrastructure and Sydney support, giving your team everything they actually need, from $35/month.
Why businesses switch
Dialpad has impressive AI features — but most Australian businesses need local support, Australian-hosted data, and predictable AUD pricing more than they need call summaries.
Jet is an Australian company, not a US SaaS product. Your contract is with an Australian business, your data stays in Australian data centres, and your support comes from Sydney.
Dialpad's most useful features — AI coaching, analytics, and integrations — sit behind higher-tier plans. Jet's plan includes the calling features your team actually uses, without upsells.
Your call recordings, contacts and metadata stay in Australian data centres — not US-based infrastructure subject to foreign data laws.
Dialpad's feature depth means longer configuration and training. Jet's straightforward setup has most teams live the same day, with our onboarding team doing the heavy lifting.
Dialpad invoices in USD, which fluctuates. Jet bills in Australian dollars at a fixed monthly rate — no exchange rate surprises on your end-of-month invoice.
Dialpad support is managed from the US. Jet's Sydney team responds during AEST hours — when your business is actually running.
Feature comparison
| Feature | Jet Cloud Mobile AU | Dialpad |
|---|---|---|
| Numbers & Network | ||
| Australian virtual mobile numbers | ||
| Australian local numbers (02, 03, 07…) | ||
| Australian data residency | ||
| Calling & Messaging | ||
| Unlimited local calls included | ||
| SMS & MMS | ||
| Call transfer (blind & warm) | ||
| Call recording | ||
| AI call transcription & summaries | ||
| Voicemail with transcription | ||
| Admin & Management | ||
| Centralised admin portal | ||
| IVR & call routing | ||
| Call analytics & reporting | ||
| Call tracking & dynamic number insertion | ||
| AI coaching & live assistHigher plan required | ||
| Pricing | ||
| Billed in AUD | ||
| No lock-in contracts | ||
| Australian-based support team | ||
| Starting price (per user/month) | $35 AUD | ~$37 AUD (USD pricing) |
Pricing comparisons are approximate. Dialpad pricing converted from USD at time of writing. Always verify current pricing directly.
Common feedback
With Dialpad
Dialpad pushes AI features heavily. If your team just needs to make and receive calls, you're paying a premium for functionality you won't use.
Dialpad's best pricing requires a 12-month commitment. If your team size changes or the product doesn't suit, you're paying regardless.
When the Australian dollar weakens, Dialpad costs more — often without notice. Budgeting for a USD subscription is an ongoing headache.
With Jet Cloud Mobile
Jet includes the features Australian businesses actually need — calls, SMS, recording, reporting — without bundling in AI extras.
Jet has no lock-in contracts. Scale your team up or down each month — no minimum terms, no cancellation fees.
One flat fee per user, billed in Australian dollars every month. No exchange rate risk, no surprises at invoice time.
Customer stories
"Dialpad kept pushing us toward their AI Pro tier and the pricing kept climbing in USD. We switched to Jet and immediately noticed the difference — our data stays in Australia, the invoices are in AUD, and there's a team in Sydney we can actually call if something goes wrong."
Financial services firm, 18 users
Questions
Australian-owned, local infrastructure, flat AUD pricing, and a Sydney support team who picks up the phone.
