Looking for a Dialpad alternative in Australia? Jet Interactive's Business Phone is $25 per user per month, ex GST, with calls and SMS to Australian landlines and mobiles included under a fair use policy, one local number per user, no setup fee and no lock-in contract. Dialpad's Australian pricing page, with its currency set to AUD, lists Dialpad Connect Standard at AU$20 per user per month billed annually or AU$32 billed monthly, with "unlimited calls", AI meetings, messaging and transcription; Pro at AU$35 annually or AU$45 monthly adds key CRM integrations, 24/7 support and multi-office management; Enterprise is quoted. The page does not state which countries the unlimited calls cover, whether prices include GST, or a minimum number of users, and it notes that your actual price may differ by region. Dialpad is a global cloud platform headquartered in the United States; Jet is an Australian carrier on its own network, with recording and AI summaries at $10 a month per number, IVR $25 and CRM Sync $40 a month per account.
Updated November 2026. All prices AUD; Jet prices are ex GST, and Dialpad figures say where Dialpad publishes GST-inclusive prices or does not state GST. Dialpad figures were retrieved from the pages listed under Sources on 29 October 2026; Jet figures are from Jet's pricing page and Critical Information Summary. See Jet Business Phone for the full feature set.
Jet vs Dialpad: side by side
Every row is either published by the provider on the cited page or marked as not published.
| Jet Interactive | Dialpad | |
|---|---|---|
| Per-user monthly price | $25 per user per month (Calls Included Plan) | Dialpad Connect Standard AU$20 per user per month billed annually or AU$32 billed monthly; Pro AU$35 annually or AU$45 monthly; Enterprise on request. Shown in AUD on dialpad.com/au with the currency selector set to AUD; GST status not stated |
| How it is sold | Per user per month, month to month, on one account and one bill | Per user per month, billed monthly or annually; the page notes the website price "may differ from your actual price due to regional pricing and currency" |
| Calls included (AU landline and mobile) | Calls and SMS to Australian landlines and mobiles included under Jet's Fair Use Policy; calls to 13 and 1300 numbers 30c | "Unlimited calls" on Standard; the Australian page does not list which countries or call types that covers; international rates described as low but not published |
| Minimum users | 3 users | Not published |
| Contract or lock-in | No lock-in contract; 1-month minimum term | Monthly or annual billing; annual is the discounted rate |
| Setup fee | $0 | Not published |
| Australian number included | Yes, one local Australian number per user; free to port in, $50 to port out | Not stated on the pricing page; Dialpad says it supports local numbers in over 50 countries |
| Softphone apps | Mobile and desktop softphone included | Desktop, laptop, iOS and Android apps, tablets and desk phones |
| Desk phone requirement | Optional; Yealink T54W $407 outright or $30 a month over 24 months | Optional; desk phones supported |
| Call recording | $10 a month per number, inbound and outbound, with AI call summaries | Not listed on the Connect plan cards; real-time transcripts and call summaries (AI Recaps) are included on Standard |
| IVR / auto attendant | $25 a month per account | Not listed on the Connect plan cards |
| Call queues | $50 a month per account; geographic and postcode routing $50 a month per account each | Not listed on the Connect plan cards; contact-centre routing is sold as the separate Dialpad Support product from AU$99 per user per month billed annually |
| CRM integration | CRM Sync $40 a month per account | "Key CRM integrations" from the Pro plan (AU$35 annually or AU$45 monthly); Dialpad names Salesforce, HubSpot and Zoho on its Sell product |
| Australian support | Australian-based team by email and portal; Jet is based in St Kilda, Victoria | 24/7 customer support on Pro and above; location not stated |
| Hosting / network | Jet's own Australian carrier network; the app uses your device's internet connection | Dialpad's global cloud platform; not an Australian carrier |
Jet prices are from jetinteractive.com.au/pricing, the hardware page and the Business Phone Pricing and Critical Information Summary (PDF), version October 2026. Included calls and texts are for normal business use and subject to Jet's Fair Use Policy. Charged calls are billed in one-minute increments with a two-minute minimum. 13/1300, international and diverted calls are not included. Dialpad figures are the AUD prices on its Australian pricing page with the billing toggle set to monthly and to annual; the page states prices may differ by region and does not mention GST. Dialpad Connect is the business phone product; Dialpad Support and Dialpad Sell are separate products at higher per-user prices.
The row no competitor has: staff on their own phones. Every system here has a mobile app for a desk extension. Jet also sells Cloud Mobile, a real Australian mobile number that lives in an app on the staff member's own phone at $35 per user per month, on the same account and bill as Business Phone users. Sales reps, tradespeople and part-time staff get a business mobile number callers can text, without a company handset or a second SIM, and the number stays with the business when they leave. Mix Business Phone and Cloud Mobile users freely; see how a business number on a personal mobile works.
What a 5-user and a 10-user office pays a month
Entry plans, billed monthly where the provider offers it, with calls as the plan includes them. Add-ons, desk phones and setup excluded. Where a provider does not include numbers or calls, the line says what is still to add.
| Plan | 5 users a month | 10 users a month | How it is calculated |
|---|---|---|---|
| Jet Business Phone, Calls Included Plan | $125.00 | $250.00 | $25 × users; Australian calls and SMS included |
| Dialpad Connect Standard, monthly billing | $160.00 (GST status not stated) | $320.00 (GST status not stated) | AU$32 × users; "unlimited calls" with coverage not stated on the Australian page |
| Dialpad Connect Standard, annual billing | $100.00 (GST status not stated) | $200.00 (GST status not stated) | AU$20 × users, paid for the year |
Who should pick which
Pick Jet if
- You want an Australian carrier with Australian numbers, calls and SMS included at a price that does not depend on region or exchange rate.
- You want recording, IVR, queues and CRM integration at published monthly add-on prices without a higher tier or a separate contact-centre product.
- You want 1300/1800 numbers and call tracking on the same account as the phone system.
- Some staff should take the business number on their own mobile with a Cloud Mobile number on the same bill.
Pick Dialpad if
- You want AI meeting summaries, video meetings and messaging in one app and your team works across several countries.
- You want the lowest annual-billing price per user and are comfortable with a global platform.
- You plan to grow into Dialpad's contact-centre and sales products later.
Frequently asked questions
How much does Dialpad cost in Australia?
On Dialpad's Australian pricing page with the currency set to AUD, Dialpad Connect Standard is AU$20 per user per month billed annually or AU$32 billed monthly, and Pro is AU$35 annually or AU$45 monthly; Enterprise is quoted. The page does not say whether those prices include GST and warns that your actual price may differ by region. Jet Business Phone is $25 per user per month ex GST with Australian calls and SMS included.
Does Dialpad include calls to Australian numbers?
Dialpad's Australian page says Standard includes "unlimited calls" but does not say which countries or call types that covers, and its Sell product specifies unlimited domestic minutes for the US and Canada only. Confirm the terms before you rely on it. Jet's $25 plan includes calls and SMS to Australian landlines and mobiles under its fair use policy.
Is Dialpad an Australian company?
No. Dialpad is a global cloud communications platform headquartered in the United States, with pricing shown in several currencies. Jet Interactive is an Australian carrier based in St Kilda, Victoria, running its own network, and prices everything in Australian dollars ex GST.
Does Dialpad lock you into a contract?
Dialpad Connect is sold monthly or annually, with the annual rate lower (AU$20 against AU$32 on Standard). Its Support and Sell products note that Premium tiers are annual only. Jet is month to month with a 1-month minimum term and no setup fee.
Can I move my numbers from Dialpad to Jet?
Australian local and 1300/1800 numbers are portable between carriers. Check that your Dialpad number is an Australian number issued to your business, and whether you are inside an annual term. Jet ports numbers in free and sets up your call flow before cutover.
Sources
- Dialpad plans and pricing, Australian page with the currency selector set to AUD and the billing toggle on monthly and annual: https://www.dialpad.com/au/pricing/, retrieved 29 October 2026.
About this comparison. Jet figures are from Jet's current published pricing and Critical Information Summary. Dialpad figures are taken from Dialpad's own public Australian pricing pages and documents on the retrieval dates shown and may have changed since. "Not published" means the detail did not appear on the cited page on that date; we have not assumed anything a provider does not state. All prices are AUD and ex GST unless the row says the provider publishes GST-inclusive prices or does not state GST. Confirm current terms with each provider before you buy. If you spot an error, tell us at jetinteractive.com.au/get-started and we will correct it.