Looking for a Microsoft Teams Phone alternative in Australia? Jet Interactive's Business Phone is $25 per user per month, ex GST, with calls and SMS to Australian landlines and mobiles included under a fair use policy, one local number per user, no setup fee and no lock-in. Microsoft Teams Phone is an add-on: Teams Phone Standard is AU$15 per user per month paid yearly and needs a separate Microsoft Teams licence (Microsoft 365 Business Basic is AU$10.50), and on its own it includes no calls to the phone network. Teams Phone with domestic calling is AU$32.90 per user per month with 1,200 outbound minutes, so a Teams user who can ring Australian numbers costs about AU$43.40 a month on an annual subscription that auto-renews. Auto attendants and call queues are included with the Teams Phone licence; at Jet they are $25 and $50 a month per account.
Updated November 2026. All prices AUD; Jet prices are ex GST, and Microsoft Teams Phone figures say where Microsoft Teams Phone publishes GST-inclusive prices or does not state GST. Microsoft Teams Phone figures were retrieved from the pages listed under Sources on 29 October 2026; Jet figures are from Jet's pricing page and Critical Information Summary. See Jet Business Phone for the full feature set.
Jet vs Microsoft Teams Phone: side by side
Every row is either published by the provider on the cited page or marked as not published.
| Jet Interactive | Microsoft Teams Phone | |
|---|---|---|
| Per-user monthly price | $25 per user per month (Calls Included Plan) | AU$15.00 (Teams Phone Standard), AU$19.50 (with pay-as-you-go calling), AU$32.90 (with domestic calling) or AU$50.90 (domestic and international calling) per user per month, paid yearly; a separate Microsoft Teams licence is required (Microsoft 365 Business Basic AU$10.50 per user per month) |
| How it is sold | Per user per month, month to month, on one account and one bill | Per user per month as a Microsoft 365 add-on; annual subscription that auto-renews |
| Calls included (AU landline and mobile) | Calls and SMS to Australian landlines and mobiles included under Jet's Fair Use Policy; calls to 13 and 1300 numbers 30c | Teams Phone Standard includes no calls to the phone network; the domestic calling plan includes 1,200 outbound minutes per user per month for countries outside the US, UK and Canada; pay-as-you-go calling is metered |
| Minimum users | 3 users | Not published; Microsoft 365 business plans cover 1 to 300 users |
| Contract or lock-in | No lock-in contract; 1-month minimum term | Annual subscription that auto-renews; 7-day cancellation window for a prorated refund once a paid subscription begins |
| Setup fee | $0 | Not published |
| Australian number included | Yes, one local Australian number per user; free to port in, $50 to port out | A phone number from Microsoft is included with a Calling Plan; without one you need Operator Connect or Direct Routing through a carrier |
| Softphone apps | Mobile and desktop softphone included | Teams desktop and mobile apps |
| Desk phone requirement | Optional; Yealink T54W $407 outright or $30 a month over 24 months | Optional; Teams-certified devices |
| Call recording | $10 a month per number, inbound and outbound, with AI call summaries | Recordings, transcripts and voicemail are listed as Teams Phone features; AI recap needs Teams Premium (AU$15 per user per month) or Copilot |
| IVR / auto attendant | $25 a month per account | Auto attendants included with the Teams Phone licence |
| Call queues | $50 a month per account; geographic and postcode routing $50 a month per account each | Call queues included with the Teams Phone licence |
| CRM integration | CRM Sync $40 a month per account | Not published on the pricing page; Microsoft promotes Dynamics 365 Contact Center integration |
| Australian support | Australian-based team by email and portal; Jet is based in St Kilda, Victoria | Microsoft lists "anytime phone and web support" on its business plans; location not stated |
| Hosting / network | Jet's own Australian carrier network; the app uses your device's internet connection | Microsoft's cloud; phone network access through Microsoft Calling Plans, Operator Connect, Direct Routing or Teams Phone Mobile |
Jet prices are from jetinteractive.com.au/pricing, the hardware page and the Business Phone Pricing and Critical Information Summary (PDF), version October 2026. Included calls and texts are for normal business use and subject to Jet's Fair Use Policy. Charged calls are billed in one-minute increments with a two-minute minimum. 13/1300, international and diverted calls are not included. Microsoft prices are the AU$ "user/month, paid yearly" figures on its Australian pages, which Microsoft states do not include GST. Microsoft's domestic calling plan gives 3,000 minutes in the US, UK and Canada and 1,200 minutes everywhere else, including Australia. Auto attendant and call queue inclusion is from Microsoft's own Teams Phone feature documentation rather than the Australian pricing page.
The row no competitor has: staff on their own phones. Every system here has a mobile app for a desk extension. Jet also sells Cloud Mobile, a real Australian mobile number that lives in an app on the staff member's own phone at $35 per user per month, on the same account and bill as Business Phone users. Sales reps, tradespeople and part-time staff get a business mobile number callers can text, without a company handset or a second SIM, and the number stays with the business when they leave. Mix Business Phone and Cloud Mobile users freely; see how a business number on a personal mobile works.
What a 5-user and a 10-user office pays a month
Entry plans, billed monthly where the provider offers it, with calls as the plan includes them. Add-ons, desk phones and setup excluded. Where a provider does not include numbers or calls, the line says what is still to add.
| Plan | 5 users a month | 10 users a month | How it is calculated |
|---|---|---|---|
| Jet Business Phone, Calls Included Plan | $125.00 | $250.00 | $25 × users; Australian calls and SMS included |
| Teams Phone with domestic calling + Microsoft 365 Business Basic | $217.00 | $434.00 | (AU$32.90 + AU$10.50) × users; 1,200 outbound minutes each |
| Teams Phone Standard + Microsoft 365 Business Basic | $127.50 + carrier | $255.00 + carrier | (AU$15.00 + AU$10.50) × users; no calling plan, so a carrier via Operator Connect or Direct Routing is extra |
Who should pick which
Pick Jet if
- You want Australian calls included and a local number per user at one monthly price, with no annual commitment.
- You do not run Microsoft 365, or you do but want the phone system on an Australian carrier rather than a Microsoft add-on.
- You want recording with AI summaries, IVR and queues as simple monthly add-ons without Teams Premium or Copilot licences.
- Some staff should take the business number on their own mobile with a Cloud Mobile number on the same bill.
Pick Microsoft Teams Phone if
- Your whole team already lives in Microsoft Teams and you want calling inside the same app and admin centre.
- You want auto attendants and call queues included in the licence rather than as add-ons.
- You need Microsoft's enterprise security, compliance and Entra ID controls around calling.
Frequently asked questions
How much does Microsoft Teams Phone cost in Australia?
On Microsoft's Australian pricing page Teams Phone Standard is AU$15 per user per month paid yearly, Teams Phone with pay-as-you-go calling is AU$19.50, with domestic calling AU$32.90 and with domestic and international calling AU$50.90, all ex GST. Every option needs a separate Microsoft Teams licence; Microsoft 365 Business Basic is AU$10.50 per user per month. A user who can call Australian numbers therefore costs about AU$43.40 a month, against $25 at Jet with calls included.
Does Teams Phone Standard include calls?
No. Teams Phone Standard is the phone system licence only. To call the public phone network you add a Microsoft Calling Plan (pay-as-you-go, or 1,200 domestic minutes a month on the AU$32.90 plan), or bring a carrier through Operator Connect or Direct Routing. Jet's $25 plan includes calls and SMS to Australian landlines and mobiles under its fair use policy.
Does Teams Phone include an auto attendant and call queues?
Yes. Microsoft's Teams Phone feature list shows auto attendants and call queues included with a Teams Phone licence (resource accounts use a no-cost Teams Phone Resource Account licence). Jet sells IVR for $25 a month per account and call queues for $50 a month per account.
Is there a contract with Teams Phone?
Teams Phone is sold as an annual subscription that auto-renews, paid yearly or monthly over the year. Microsoft gives a 7-day cancellation window for a prorated refund once a paid subscription begins. Jet is month to month with a 1-month minimum term.
Can I keep my numbers if I move from Teams Phone to Jet?
Yes. Australian numbers held with Microsoft or with your Operator Connect or Direct Routing carrier are portable. Jet ports numbers in free and sets up your call flow before cutover; check your Microsoft subscription term before you cancel.
Sources
- Microsoft Teams Phone plans and pricing (Australia): https://www.microsoft.com/en-au/microsoft-teams/microsoft-teams-phone, retrieved 29 October 2026.
- Microsoft Teams business plans and pricing (Australia): https://www.microsoft.com/en-au/microsoft-teams/compare-microsoft-teams-business-options, retrieved 29 October 2026.
- Microsoft Learn: Teams Phone features (auto attendants and call queues with a Teams Phone licence): https://learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system, retrieved 29 October 2026.
About this comparison. Jet figures are from Jet's current published pricing and Critical Information Summary. Microsoft Teams Phone figures are taken from Microsoft Teams Phone's own public Australian pricing pages and documents on the retrieval dates shown and may have changed since. "Not published" means the detail did not appear on the cited page on that date; we have not assumed anything a provider does not state. All prices are AUD and ex GST unless the row says the provider publishes GST-inclusive prices or does not state GST. Confirm current terms with each provider before you buy. If you spot an error, tell us at jetinteractive.com.au/get-started and we will correct it.