Looking for a SIPcity alternative in Australia? Jet Interactive's Business Phone is $25 per user per month, ex GST, with calls and SMS to Australian landlines and mobiles included under a fair use policy, one local number per user, mobile and desktop apps, no setup fee and no lock-in contract. SIPcity, an Australian self-service cloud PBX, publishes four per-user plans that each include one local number: Flex at $5 a month with calls charged at 8c a minute to fixed lines and 12c a minute to mobiles, Cloud Connect at $19.99 with unlimited local and mobile calls on its apps, Connect Plus at $24.99 adding bring-your-own VoIP desk phones, and Teams Connect at $24.99 for Microsoft Teams users with Microsoft licences extra. SIPcity's plans are pre-paid with no contract, and its page does not say whether prices include GST. Auto attendant, call queues and call recording with transcription appear on its feature table; SMS needs a $10 a month mobile number add-on, where Jet includes SMS on the user's own local number.
Updated November 2026. All prices AUD; Jet prices are ex GST, and SIPcity figures say where SIPcity publishes GST-inclusive prices or does not state GST. SIPcity figures were retrieved from the pages listed under Sources on 29 October 2026; Jet figures are from Jet's pricing page and Critical Information Summary. See Jet Business Phone for the full feature set.
Jet vs SIPcity: side by side
Every row is either published by the provider on the cited page or marked as not published.
| Jet Interactive | SIPcity | |
|---|---|---|
| Per-user monthly price | $25 per user per month (Calls Included Plan) | Flex $5, Cloud Connect $19.99, Connect Plus $24.99 or Teams Connect $24.99 per user per month; GST status not stated on the page |
| How it is sold | Per user per month, month to month, on one account and one bill | Per user per month, pre-paid, "no-contract", signed up online |
| Calls included (AU landline and mobile) | Calls and SMS to Australian landlines and mobiles included under Jet's Fair Use Policy; calls to 13 and 1300 numbers 30c | Cloud Connect, Connect Plus and Teams Connect: unlimited local and mobile calls subject to SIPcity's Acceptable Use Policy; Flex: calls charged at 8c a minute to fixed lines and 12c a minute to mobiles; 13/1300 rates not published |
| Minimum users | 3 users | Not published; Flex is described as "perfect for single users" |
| Contract or lock-in | No lock-in contract; 1-month minimum term | Pre-paid, no contract |
| Setup fee | $0 | Not published for plans; 1300 and 1800 numbers carry an $80 setup fee |
| Australian number included | Yes, one local Australian number per user; free to port in, $50 to port out | Yes, one local number per user on every plan; mobile (04) numbers $10 a month each; 1300 and 1800 numbers $10 a month plus 4c or 8c a minute inbound |
| Softphone apps | Mobile and desktop softphone included | Mobile (iOS and Android), desktop and web apps on Flex, Cloud Connect and Connect Plus; Teams Connect uses the Microsoft Teams app |
| Desk phone requirement | Optional; Yealink T54W $407 outright or $30 a month over 24 months | Optional; VoIP desk phones supported on Connect Plus (and Teams-certified devices on Teams Connect), sold through SIPcity's shop |
| Call recording | $10 a month per number, inbound and outbound, with AI call summaries | "Call Recording with Transcription" is on the feature table for the Connect plans; no separate price is published |
| IVR / auto attendant | $25 a month per account | Auto attendant (IVR) on Cloud Connect, Connect Plus and Teams Connect; not on Flex |
| Call queues | $50 a month per account; geographic and postcode routing $50 a month per account each | Call queue on the feature table and in the Teams Connect plan highlights; not on Flex |
| CRM integration | CRM Sync $40 a month per account | Zapier integration for logging calls to a CRM; native CRM integrations not published |
| Australian support | Australian-based team by email and portal; Jet is based in St Kilda, Victoria | Help centre and 1800 150 686; SIPcity describes itself as made in Australia; support hours not published |
| Hosting / network | Jet's own Australian carrier network; the app uses your device's internet connection | SIPcity's cloud PBX (Blast Technologies Pty Ltd); network details not published |
Jet prices are from jetinteractive.com.au/pricing, the hardware page and the Business Phone Pricing and Critical Information Summary (PDF), version October 2026. Included calls and texts are for normal business use and subject to Jet's Fair Use Policy. Charged calls are billed in one-minute increments with a two-minute minimum. 13/1300, international and diverted calls are not included. SIPcity's pricing page does not state whether its prices include GST, so its figures are shown as published. Its feature table marks plan inclusions with icons rather than text; the rows above follow the plan highlights the page spells out, and call recording is listed as a feature without a separate price.
The row no competitor has: staff on their own phones. Every system here has a mobile app for a desk extension. Jet also sells Cloud Mobile, a real Australian mobile number that lives in an app on the staff member's own phone at $35 per user per month, on the same account and bill as Business Phone users. Sales reps, tradespeople and part-time staff get a business mobile number callers can text, without a company handset or a second SIM, and the number stays with the business when they leave. Mix Business Phone and Cloud Mobile users freely; see how a business number on a personal mobile works.
What a 5-user and a 10-user office pays a month
Entry plans, billed monthly where the provider offers it, with calls as the plan includes them. Add-ons, desk phones and setup excluded. Where a provider does not include numbers or calls, the line says what is still to add.
| Plan | 5 users a month | 10 users a month | How it is calculated |
|---|---|---|---|
| Jet Business Phone, Calls Included Plan | $125.00 | $250.00 | $25 × users; Australian calls and SMS included |
| SIPcity Cloud Connect | $99.95 (GST status not stated) | $199.90 (GST status not stated) | $19.99 × users; unlimited local and mobile calls subject to acceptable use; SMS needs a $10 mobile number add-on |
| SIPcity Flex | $25.00 + calls | $50.00 + calls | $5 × users; fixed-line calls 8c a minute, mobiles 12c a minute |
Who should pick which
Pick Jet if
- You want SMS from the business number included, and the carrier's own network behind the service.
- You want recording with AI summaries, IVR and queues at a published monthly price, and CRM Sync rather than a Zapier workflow.
- You want 1300/1800 numbers, call tracking and the phone system on one bill from one Australian carrier, with an Australian-based account team.
- Some staff should take the business number on their own mobile with a Cloud Mobile number on the same bill.
Pick SIPcity if
- You want the lowest headline price for unlimited calling on apps and are happy to self-serve.
- You have one or two users who rarely call and want a $5 plan.
- You run Microsoft Teams Phone and want a cheaper Australian calling plan behind it.
Frequently asked questions
Is Jet or SIPcity cheaper for a small business phone system in Australia?
On headline price SIPcity's Cloud Connect at $19.99 per user per month is lower than Jet's $25 ex GST, though SIPcity does not state whether its price includes GST. For a 5-user office that is $99.95 at SIPcity against $125 at Jet. The gap narrows if you need SMS ($10 a month per mobile number at SIPcity, included at Jet) or call recording, IVR and queues with a published price, and Jet is a carrier running its own network with 1300/1800 numbers and call tracking on the same account.
Does SIPcity include calls?
Cloud Connect, Connect Plus and Teams Connect include unlimited local and mobile calls subject to SIPcity's Acceptable Use Policy. Flex includes no calls and charges 8c a minute to fixed lines and 12c a minute to mobiles. SIPcity does not publish a 13/1300 rate. Jet's $25 plan includes calls and SMS to Australian landlines and mobiles under its fair use policy, with 13/1300 calls at 30c.
Does SIPcity lock you into a contract?
No. SIPcity describes its plans as pre-pay and no-contract. Jet is month to month with a 1-month minimum term and no setup fee, so neither provider ties you to a long term.
Does SIPcity include call recording and an auto attendant?
SIPcity's pricing page lists auto attendant (IVR) on Cloud Connect, Connect Plus and Teams Connect, and shows call recording with transcription and call queue on its feature table without a separate price. Flex has basic call forwarding and voicemail to email only. Jet sells recording with AI summaries for $10 a month per number, IVR for $25 a month per account and call queues for $50 a month per account.
What does Jet offer that SIPcity does not?
SIPcity's $10 a month mobile number is a number added to your plan for SMS. Jet Cloud Mobile is a complete Australian mobile number in an app on the staff member's own phone, with calls and SMS, at $35 per user per month on the same account and bill as Business Phone users. Jet also runs its own Australian carrier network and sells 1300/1800 numbers and call tracking on the same account.
Sources
- SIPcity plans and pricing: https://sipcity.com.au/plans-and-pricing/, retrieved 29 October 2026.
- SIPcity home page (pre-pay, no-contract plans; features; Zapier integration): https://sipcity.com.au/, retrieved 29 October 2026.
About this comparison. Jet figures are from Jet's current published pricing and Critical Information Summary. SIPcity figures are taken from SIPcity's own public Australian pricing pages and documents on the retrieval dates shown and may have changed since. "Not published" means the detail did not appear on the cited page on that date; we have not assumed anything a provider does not state. All prices are AUD and ex GST unless the row says the provider publishes GST-inclusive prices or does not state GST. Confirm current terms with each provider before you buy. If you spot an error, tell us at jetinteractive.com.au/get-started and we will correct it.